Ryan Lategan

If you're reading this, chances are you've had some disappointing—or even frustrating—experiences with estate agents. After working in the real estate industry for a decade, I've seen both the good and the bad sides of the business. Over the years, I've had the opportunity to reflect on the kind of real estate agent I want to be, and more importantly, the kind I don't want to be.

I've come to realise that our time on this earth is limited, and that, above all, relationships are what truly matter. That's why I strive to live by the principle that "every interaction and every person matters." For me, success isn't measured by the number of sales I close, but by how my clients feel about me once the transaction is complete.

Being kind, honest, and making decisions with others' best interests at heart is relatively easy once practised, but the echo of those actions can be truly endless. I hope that when I'm gone, I'll have left behind a legacy of positive echoes.