EAAB protects consumers, Institute supports agents

The general public – and many estate agents – says Vivien Marks, general manager of the Western Cape branch of the Institute of Estate Agents (IEA), are till often confused about the roles of the Institute and the Estate Agency Affairs Board (EAAB) and this, she says, has led to numerous matters being referred to the Institute when they are in fact EAAB concerns.

“The two bodies” she points out in a Cape Town interview, “have very different tasks. The EAAB is the official regulating authority for the estate agency industry and every agent must, by law, be registered with the organisation. “

“The Institute is a professional organisation set up to support agents and membership of it is voluntary.”

The EAAB has only one office and that is in Johannesburg. The IEA has a national office and eight regional offices in the major centres.

Members of the public who are dissatisfied with the conduct of an agent or who wish to question the rules under which they operate should, says Marks, contact the EAAB.

“As a private organisation the Institute cannot help here even if the agent is one of our members,” she said.

Estate agents, she adds, should deal with the EAAB concerning matters relating to

· Fidelity Fund certificate applications and renewals;
· enrolling for the Board examinations; and
· trust accounts and audits.

Agents should contact the Institute regarding

· membership;
· training courses in the Western Cape (some are run each year);
· professional support; and
· the mentorship programme for previously disadvantaged agents.

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