Brits have high distrust of their building trades

News > news - 31 Jan 2006
More than a third of Britons admit that they do not trust builders, plumbers or electricians, a new study has revealed.
According to research released to coincide with the launch of a new government-backed trading standards scheme, TrustMark, 38% of UK homeowners claim they have no trust in tradespeople.

The root cause of this distrust, according to an article on the Royal Institute of Chartered Surveyors (RICS) website, stems from bad past experiences with cowboy builders and plumbers, with 111 000 complaints lodged with the Office for Fair Trading (OFT) regarding rogue traders last year.

And with botched building jobs costing homeowners an estimated £1,5bn last year, 99% of home-owning adults admit that building work in the home is a major cause of stress.

OFT chief executive John Fingleton believes that the findings illustrate the need for a scheme such as TrustMark to improve consumer trust in traders.

"Consumers are entitled to a good standard of service - whether it is from a plumber, an electrician or a builder," Mr Fingleton said.

"We believe that the TrustMark scheme ensures that consumers can be confident of the service they receive, and that they will be dealing with a reputable firm and not falling victim a rogue trader."
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