User Data Deletion Instructions

How to Request Deletion

You can request deletion of your personal data in any of the following ways:

Option 1 — From Your Account (Recommended)

If you have a MyProperty account:

1. Log in to your account
2. Go to Account Settings
3. Select Delete Account
4. Confirm your deletion request

This will trigger removal of your account and associated personal data from our active systems.

Option 2 — Email Request

You may request deletion by email:

Please include:

• Your full name
• Your account email address
• The portal used (MyProperty Africa / South Africa / Namibia)
• If applicable, that you signed in using Facebook login

We may request verification to protect your account from unauthorised deletion requests.

Option 3 — Facebook App Removal

If you logged in using Facebook:

1. Go to your Facebook Settings
2. Navigate to Apps and Websites
3. Find MyProperty
4. Remove the app

Removing the app disconnects Facebook data access. You may still email us to request full deletion of stored account data.

What Data Is Deleted

Upon verified request, we will delete or anonymise:

• Your MyProperty user profile data
• Contact details
• Saved searches and preferences
• Consumer account data
• Facebook login linkage data
• Associated identifiers tied to your account

What Data May Be Retained

We may retain limited data where required for:

• Legal or regulatory compliance
• Fraud prevention and security
• Financial or transaction records where legally required
• System backup logs (automatically purged on rotation)

Retained data is minimised and protected.

Processing Time

Verified deletion requests are processed within up to 30 days. Most requests are completed sooner.

Third-Party Data

If your data was shared with estate agents through enquiries you submitted, those agents act as independent data controllers. You may need to contact them directly to request deletion from their systems.

Contact

For any privacy or data deletion queries: