select
|

After sales service shows which agents are worth their salt

The real test of an estate agent’s ability and dedication is not so much how he markets and sells a property but how fully he is involved with the seller, the buyer and the conveyancer as well as certain other service providers after the sale has gone through. 

This was said recently by Tony Clarke, Managing Director of the Rawson Property Group.

“As soon as the sale document is signed, the seller will be expected to work through a range of tasks – and it is the estate agent who must ensure that he does this correctly and on time. If he does not, it is quite possible that certain suspensive clauses in the Deed of Sale will not be met on time – and it has to be remembered that if any due date is missed, it can make the deal invalid or, at the very least, result in difficult, awkward and prolonged delays.”

Matters such as obtaining a mortgage bond and getting the clearance certificates from specialist contractors certified to check the electrics, the plumbing and the gas installations are some of the tasks referred to. In the case of such technical issues, he said, the specialists employed have on occasions been known to invent problems so as to be able to rectify them and pump up their bills. A good estate agent will assist with this process and make sure this does not happen.

It is also important, said Clarke, to ensure that the Rates Clearance Certificate is received from the municipality on time. In theory this should be the duty of the conveyancer – but it is the estate agent’s job to keep the conveyancer on track time-wise.

“Thereafter,” said Clarke, “it is essential to get confirmation from SARS that the transfer duty has been paid and, by liaising with the conveyancer, check that all legal documents are signed and have been delivered.”

Suspensive clauses, said Clarke, can be extensive and in some cases four or five other sales and transfers will depend on the one in question.

“To allow these to be on hold or even cancelled is just not acceptable,” he said.

In the circumstances, said Clarke, the selection of an estate agent is of utmost importance and the seller cannot be too careful in finding the right person.

  • The agent should be able to show:
  • That he knows the area and its market conditions well and if possible that he has operated in that area for some time;
  • That he will advertise thoroughly through online platforms and in the printed media;
  • That he has a ‘Plan B’ in case of no buyer coming forward; and
  • That he declares any links, e.g. family ties, to other parties involved.

Repeating a message that he has disseminated for some years now, Clarke said that the ‘cheapest’ are never the best.

“If an agent is only too willing to operate on a cut-throat commission and if he does not at least ask to handle the sale on a sole mandate, these are indications that he is probably a second or third league player.”


  Comment on this Article

  Please login to post comments

Post to my facebook wall
  
2000
Characters remaining


    Latest Property News
    • 21 Feb 2018
      Given the hand they were dealt, government has performed a delicate balancing act which it is hoped will serve to reignite confidence in investment in South Africa, regain our global credibility and satisfy the credit ratings agencies, says Dr Andrew Golding, chief executive of the Pam Golding Property group.
    • 21 Feb 2018
      The real estate mantra, ‘location, location, location’ remains a strong market influence regardless of the prevailing economy, with suburbs like Rondebosch enjoying the buffering benefit of being ideally situated.
    • 21 Feb 2018
      These days most buyers are using online property portals like Private Property when house hunting due to the convenience, up to date information and variety on offer. “The property portals have revolutionised the way buyers shop, but they do need to be cautious – viewing photos online is no replacement for viewing the property in person,” says Bruce Swain, CEO of Leapfrog Property Group.
    • 20 Feb 2018
      Owning a home is a milestone that most South Africans aspire to. Becoming a homeowner is a step towards growing personal wealth and owning an asset that appreciates in value over time, provided of course that the correct principles are applied during the buying stage of the process, says Adrian Goslett, Regional Director and CEO of RE/MAX of Southern Africa.
    • 20 Feb 2018
      The suburb of Greenstone in Johannesburg east came to be over the last two decades. “In the beginning, it was literally just a hill with not so much as a shopping centre,” says Michael Levy, Property Consultant at Jawitz Properties Bedfordview. Today it has plenty shopping facilities and is fully built, boasting high-density, upmarket housing and residential estates, though still has a few pockets poised for commercial development.
    • 20 Feb 2018
      A major shift in the ageing paradigm has precipitated an equally dramatic transformation in the retirement sector, with modern accommodation options worlds away from the conventional model.
    • 19 Feb 2018
      Possibly one of the biggest sources of contention between landlords and tenants surrounds the rental deposit. “Most tenants rely on getting their rental deposits back when moving, so that they can use it to pay a deposit on their new home. Having it withheld or even having large amounts deducted can lead to a lot of distress,” explains Bruce Swain, CEO of Leapfrog Property Group.
    • 19 Feb 2018
      Situated approximately halfway between Johannesburg and Pretoria, Midrand was established in 1981 and forms part of the City of Johannesburg Metropolitan Municipality. It has become one of the major business hubs in the country with major pharmaceutical, textile, telecommunication and motoring giants situated within its boundaries.
        
    X
    Subscribe to the MyProperty Newsletter

    Name  
    Last Name  
    Email Address  
    Email Frequency
    select
    X
    Share this Page

       
    For Sale Property
    Rental Property
    More Options
    About
    Connect with us
    FEEDBACK