select
|

Blackouts owing to arrears, says Tshwane

The City of Tshwane claims the recent water and electricity cuts that infuriated residents were legitimate and done in terms of credit control policy.

Several angry residents left in the dark over the weekend said employees at the municipal offices in Centurion told them the "new system" was to blame. However, city spokesman Phalane Motale said there was no "new system".

The power cuts followed just days after Finance MMC Dorothy Mabiletsa and City of Tshwane's head of revenue Dayalan Pillay made an unannounced visit to the BKS building - the hub of the city's billing department - last week.

The visit, part of the Growth and Development Strategy 2015, was aimed at evaluating service delivery and the effectiveness of the new system which was in its test phase.

The BKS building also handles payment of municipal accounts, billing queries, payments and arrangements and sells electricity and water.

Last week the Pretoria News reported that Pillay said a new system to improve communication with customers was in the pipeline and would be fully operational by February. He added that the department was now sending bills by SMS and email as part of a testing phase.

At the weekend, the Pretoria News was in contact with two city residents who had to spent Heritage Day in the dark because contractors responsible for re-connections were "away for the long weekend".

Phillip Nel from Elarduspark and Andre Loubser from Valhalla said they had tried everything over the weekend to get their electricity switched back on, but to no avail.

Loubser said he had called the Pretoria News out of sheer desperation as his calls to the city's helpline went unanswered. "I have tried everything and tried to call over and over again, but no luck."

Both Nel and Loubser had their power restored yesterday, but without any explanation as to why it had been cut in the first place.

Both are adamant that their accounts are up to date and there was no reason to cut their electricity.

Motale insisted that the disconnections were legitimate and said credit control measures kicked in when an account was 30 days in arrears and the amount owed is more than R300.

A green final demand notice is issued and hand-delivered to the client. "The customer is given 14 days to pay the arrears or to make arrangements to pay off the arrears.

"If no payment or arrangements have been made within 14 days, the power will be cut. A red final notice will be left at the client's address."

Nel said he did get a red final notice in his post box but said he never received a green final demand notice, while Loubser said he had not received any notices.

Nel said his electricity was switched back on at 10am while he was at the municipal offices in the CBD. "I'm instituting a claim against the city. I've lost everything in my fridge and my wife and I could not work from home for a week."

(Pretoria News)


  Comment on this Article

  Please login to post comments

Post to my facebook wall
  
2000
Characters remaining


    Latest Property News
    • 21 Nov 2017
      When an offer to purchase a property is signed by both buyer and seller, this constitutes a binding agreement or “Deed of Sale” between the two parties. However, in most cases the “standard contract” might not be enough to cover all the specifics pertaining to the sale. The agreement may require some additions or alterations to clauses, which needs an expert hand in the drafting of such
    • 21 Nov 2017
      As more and more South Africans look to invest in property abroad, Spain is offering them one of the best deals in global real estate.
    • 20 Nov 2017
      Since 2012, sectional title complexes have been leading the South African property market, not only in terms of price growth, but sales volumes as well. Remaining relatively strong, even in the face of 2017’s political and economic turmoil, experts say this market segment could offer valuable insight into South Africans’ property purchase priorities.
    • 20 Nov 2017
      Regardless of whether you are purchasing your first start-up home, downsizing or moving in with roommates, finding ways to maximise small spaces can be a big advantage, says Adrian Goslett, Regional Director and CEO of RE/MAX of Southern Africa.
    • 20 Nov 2017
      Property valued at approximately R1 billion is on High Street Auctions’ sales floor during the month of November, including the much-anticipated sale of the Tshwane Mayoral Residence and the land occupied by one of South Africa’s oldest operating gold mines.
    • 17 Nov 2017
      FWJK has announced the launch of its latest residential brand, the Lil’ Apple, which will be launched simultaneously in two developments in Cape Town and Umhlanga totaling 600 apartments. The Lil’ Apple is set to be a brand of FWJK’s New York style apartments which will be rolled out nationally.
    • 17 Nov 2017
      It’s been a tumultuous year on many fronts, with socio-political uncertainty setting the tone for much of South Africa’s economic activity yet despite this and seemingly counter-intuitively, the residential property market has held up well.
    • 17 Nov 2017
      The EAAB (the Estate Agency Affairs Board) recently claimed that around 50,000 illegal estate agents could currently be operating illegally.
        
    X
    Subscribe to the MyProperty Newsletter

    Name  
    Last Name  
    Email Address  
    Email Frequency
    select
    X
    Share this Page

       
    For Sale Property
    Rental Property
    More Options
    About
    Connect with us
    FEEDBACK