Refusing city meter readers access to your property could result in your services being cut off

This is the new policy of the City of Joburg which could result in the cut-off of electricity to about 40 000 residents whose properties cannot be accessed for meter readings.  Before the cut-off, residents were given a written warning and an chance to make an appointment with the meter reader if there was no one on the premises during the day.

Residents whose accounts are up to date, and who either phone in or send an e-mail of their meter readings, could still find themselves facing the inconvenience of having their power cut off if the city has been unable to physically check meter readings. 

In the past, the city has issued estimated readings to owners of properties which cannot be accessed for readings, in terms of by-laws, the council cannot issue estimates for longer than three months in a row and it will therefore the alternative is to cutting off services.  The fee for disconnection will cost the consumer an amount of R685.00.

City revenue spokesman Kgamanyane Stan Maphologela said there were many customers who still did not allow meter readers on to their properties.  "While they may submit their readings in other ways, we still have to read the meters every three months. The readers have also to check the meters to see if they are in proper working order.  We are entitled to do cut-offs in terms of the city's by-laws," he said.

Residents who are affected should contact the city to avoid termination of the supply of electricity to their premises, he said.

(The Star)

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