Make sure your rental agent is the real deal.

Following last night’s Carte Blanche episode on fraudulent rental agents having people pay full deposit amounts and disappearing without a trace, Raal Nordin, CEO of Only Rentals shares a few pointers on how to ensure that you don’t fall into the trap of supposed to be letting agents. 

“We have clients coming to us for advice as they too have been scammed by this increasing problem”, Nordin says.   Currently the only way to combat this unlawful trend is to report this to the SAPS and EAAB.   “I always advise tenants to use the services of a rental agency that is part of a franchise chain like Only Rentals, Just Letting, RealNet, Pam Golding etc”, says Nordin.  “Franchised businesses tend to focus more on customer service than a no name brand, and comply with the law.”

Other important points made by Nordin is that,  should a well known or any rental agency lack proper customer service, the tenant can always turn to Hello Peter to see if the agency that they are letting from is credible.  He also adds that all agents must carry a driver’s license-type card with them that was issued by the EAAB (Estate Agency Affairs Board) to indicate the validness of his/her credibility.   Nordin adds that if they do not have the card with them, the tenant should ask for the valid EAAB certificate to be scanned and emailed to them before any funds are paid to the agency.

Lastly according to Nordin, “if the client is still wary they can ask the agent/agency for a copy of the mandate where the owner instructed them to rent out the property on behalf of the owner, carrying an ID copy of the landlord that should be attached to the mandate.”

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